Please see the below which details the procedure to follow when you wish to return an item to Davroc.
All return requests must be made by the Davroc Customer who originally purchased the goods stating the original invoice or delivery note number, the product code and description, quantity of items for return along with a clear description of the reason for return.
The request must be made in writing, using our returns form. The form helps us to deal with your requests more quickly and efficiently, ensuring that we offer the best possible service to our valued customers.
It is our policy to only accept the return of unwanted products in perfect condition in their unopened original packaging that have been supplied within 30 days from the date of invoice.
Upon receipt of the returns request our returns team will process the relevant paperwork to arrange the collection of the requested products. We may sometimes require additional information relating to the returns request such as additional images of the products, to highlight any relevant reason for return. It would be a benefit if these can be provided at the time the returns request is submitted to us. Once confirmation that the goods are available for collection is received, we will arrange the collection.
Should a failed attempt be made to collect the goods for return then a fee to cover the transport costs for the failed delivery may be applied, and deducted from the value of the credit.
Any products returned in a condition other than that which is stated in the returns request, may result in a request for credit being refused.
Any items that have been reported, and identified by Davroc as potentially faulty or damaged, will be credited in full upon inspection on return to our warehouse. Please note that any damages or shortages will only be accepted if reported within two days of receipt by email or phone. Notification outside of the two day period will void any claim.
Any goods returned as not required, may be subject to a restocking charge. To obtain the value of the restocking charge in advance of any return, please contact our returns team by emailing email@example.com providing the details of the product and original purchase invoice. Any restocking charge will be applied to the credit issued in line with our terms and conditions of sale.
As per our conditions of sale and terms of our guarantee, the liability of Davroc is limited to the product supplied and does not extend to consequential loss or damage arising from products received defective or damaged.